Services at Branch We Can Help Account Access Minnco Events Contact Us Your Money is Safe FAQ

A Message from our President

May 14, 2020

As we continue to navigate through the COVID pandemic and the implications that come with it, we are working diligently to best serve the needs of the membership while keeping everyone’s safety and wellness in check. I am proud of our employees who have worked so hard in serving your needs over the last number of weeks. I also appreciate your flexibility in adapting to the changes that have been implemented. 

In light of Governor Walz’s latest address on Wednesday evening, May 13, I would like to share with you an update that we have put together with guidance from the Board of Directors and the management team at Minnco. Under the new Stay Safe Minnesota directive, our plan on serving your needs may change slightly but we will not be reopening the lobbies at this time. We will begin to accept appointments for some member service and lending needs while utilizing “curb side” service when appropriate.

Our plans to extend service through appointments revolve around the continued protection and well-being of all individuals... READ MORE HERE

Previous Messages

 

Services at Branches   back to top ^

For the safety of members and staff, Minnco branches are serving members by drive-thru service only.  We will continue to staff the branches to provide service—other than face-to-face interaction—as best as we can.
 

Drive-Thrus

All drive-thrus are OPEN for business during our regular drive-thru hours. We will also be checking night drop boxes throughout the work day.

Cambridge, Isanti and North Branch Hours
Monday - Friday 7:00 am - 6:00 pm
Saturday 8:00 am - 1:00 pm

Andover Hours
Monday - Friday 8:00 am - 6:00 pm
Saturday 8:00 am - 1:00 pm

Services Still Available

Many, if not most, of our in-lobby services are still available, either through the drive-thru, over the phone, or online!

Closed Branches

  • Our Cambridge Cub Foods Office is temporarily closed.
  • Lobbies in all locations are temporarily closed

We Can Help   back to top ^

AnyDay Line of Credit

Minnco is introducing a new line of credit that offers financial protection for these uncertain times.
  • Unsecured lines of credit to $5,000
  • 0.00% APR introductory rate
  • Click here for more details
You can apply for loans using our 24/7 online application here.  Most loans can be completed without ever needing to visit a branch thanks to electronic signatures.  

Skip A Payments

We are currently waiving the $30 charge for Skip A Payments, and allowing members to skip either one or two months*.  Contact a lender to request a Skip A Payment.
 
* Subject to approval

Loan Assistance

If you are concerned about your finances or ability to pay your loans, please call us. We have multiple ways in which we can help you, including loan modification, skip a payments, interest-only payments, and more.  Contact a lender for assistance.



Account Access   back to top ^

eBranch

You can do most of your banking 24/7 through eBranch, our online banking service, and MinncoMobile, our mobile banking app!
  • Check your balances
  • Transfer funds
  • Pay your bills
  • Review eStatements
  • Apply for a loan
 
To enroll in eBranch, click on the "Not enrolled yet?" link in Online Banking Login box in the upper right corner
 
Click here for more detailed instructions.

MinncoMobile

MinncoMobile, our mobile banking app, offers you all the same services as eBranch, plus SnapDeposit, all from your mobile phone!
 
Download the MinncoMobile app from the Google Play Store and Apple App Store!
 
If you are already enrolled for eBranch, you can use the same credentials to log into MinncoMobile!
 
Click here for more detailed instructions.


SnapDeposit

With SnapDeposit, you can deposit checks into your Minnco accounts using your smart phone!  Once you've logged into MinncoMobile, click on the CheckDeposit Icon, take a picture of the front and back of your check and click "submit."
 
Don't forget: Members are required to write "For Mobile Deposit Only" as part of their endorsement of the check when using SnapDeposit.  Some checks have a checkbox that states the check is being Remotely Deposited and that can be used as well.

Click here for deposit limits and posting times.

ATM Access

One of the benefits of having a Minnco debit card is access to thousands of fee-free ATMs across the country. Minnco is part of the MoneyPass and Co-op Network of fee-free ATMs, which gives our members access to approximately 50,000 surcharge-free ATMs worldwide!

Minnco Events   back to top ^

Annual Meeting
We are postponing our Annual Meeting, originally scheduled for April 27, 2020.  We'll keep you notified of updates as they become available.

Contact Us   back to top ^

Call or Text Us Contact Us Form
Call Toll-Free 1.866.4MINNCO
(866.464.6626)
 
OR
 
Call or TEXT 763.689.1071
Visit our contact us form to submit a question to our connection center.
Chat Email
Chat with us here using Live Chat 
 
OR

Within online banking under Live Chat & Support
For questions related to a current loan or a new loan
 
For questions related to transactions and accounts
 
For general questions 

Your Money is Safe   back to top ^

The National Credit Union Administration is reminding credit union members of the safety of their deposits in federally insured credit unions. The NCUA also reminds individuals to remain vigilant against COVID-19-related scams. 

Federally insured credit unions offer a safe place for credit union members to save money. All deposits at federally insured credit unions are protected by the National Credit Union Share Insurance Fund, with deposits insured up to at least $250,000 per individual depositor. Credit union members have never lost a penny of insured savings at a federally insured credit union. Additional information on NCUA share insurance coverage for consumers is available at MyCreditUnion.gov.

The NCUA is also reminding individuals to remain vigilant against scams related to the coronavirus. Cyber actors may send emails with malicious attachments or links to fraudulent websites to trick victims into revealing sensitive information or donating to fraudulent charities or causes. Exercise caution in handling any email with a COVID-19-related subject line, attachment, or hyperlink, and be wary of social media pleas, texts, or calls related to COVID-19. Visit NCUA’s Fraud Prevention Center for more information about frauds and scams, including how to report a scam.

Visit the following sites for more information on protecting yourself from scams.

 

Your Safety   back to top ^

We also want your health to remain safe.  Visit the following sites for tips on how to protect yourself from the Coronavirus and from scams.

 

Frequently Asked Questions   back to top ^

Are you still providing notary services, wire transfers and cash advances?
Yes, we are offering these services through our drive-thrus and appointments can be made. Make sure to visit the lane closest to the building for these services as they take longer than the typical transactions.

What is the daily cash withdrawal limit?
$5,000. If you require a larger amount, call us at 763-689-1071 with your request. Please contact us the day before you need the withdrawal. We can also issue you a cashier’s check.
 
If I need to dispute a charge on my debit card, do I make an appointment or come in right away?
Disputes are handled over the phone or by email; there is no need to visit a branch. Call 763-689-1071.
 
Are there ways I can protect more than $250,000 in my account?
Yes, there are several options. If you and your spouse are joint on an account, this account will be protected up to $500,000. You can each have individual accounts insured for up to $250,000. In this way, you could have up to $1,000,000 covered by the NCUA insurance. To learn more about protecting your deposits, visit https://www.mycreditunion.gov/sites/default/static-files/share-insurance-coverage-overview.pdf
 
How do I get access to my safe deposit box?
Call 763-689-1071 to schedule an appointment at the office where your box or boxes are located.